The Heritage Tourism and Retail Sales Intern will work directly with the Visitor Center and Museum Store Coordinator and the Volunteer Coordinator. Interns must commit a minimum of 12 hours per week for this internship. Since this is an unpaid internship, interns are encouraged to earn academic credit for this experience. Please consult with your faculty advisor.
The Heritage Tourism and Retail Sales Intern will gain experience in managing front-end customer service and sales in a nonprofit museum environment. Students will learn how to provide exceptional customer service, encourage sales to increase funding for the mission, promote tours and site visits, and ensure a positive experience with Historic Bethlehem Museums & Sites. Key projects include planning and executing a volunteer open house, soliciting and training volunteer tour guides for the holiday season, creating merchandise visuals and displays to increase store sales, purchasing and markdowns of merchandise within the retail areas, promoting merchandise and tour sales, and managing a small staff of front-end employees.
The successful intern will be professional in their appearance and demeanor and will possess skills in public speaking, writing, and organization. The ideal candidate will provide excellent customer service experience with all visitors.
Experience with Microsoft Office required. Customer service experience and volunteer interaction a plus.