Position Title: Full Time Mental Health Counselor, based in Stamford, CT office Department: rtor.org
Reports to: rtor.org Clinical Services Director
Date: 12/16/20
Essential Functions:
• Assist families and individuals who visit www.rtor.org and request assistance to develop strategies and identify resources to cope with challenging mental health situations, with an enhanced level of attention to users in Fairfield County, Connecticut, and Westchester County, NY.
• Coordinate the monitoring, response, follow-up, and reporting of all requests for information, support, or assistance in referrals to providers.
• Engage in community outreach activities to engage historically underserved populations in Fairfield County and Connecticut, including BIPOC (blacks, indigenous, people of color), LGBTQ youth, and people living in poverty.
Scope:
The Mental Health Counselor, also known as Resource Specialist, reports to the rtor.org Clinical Services Director and works with the rtor.org Editor in Chief and VP of Resources to Recover to provide personalized mental health information, psychoeducation, support, and provider referrals to users of www.rtor.org who request help. rtor.org is a free service of Laurel House, Inc., a 501 (c) (3) mental health nonprofit organization, located in Stamford, CT.
Position Responsibilities
• Assist site visitors who request help with resource information, emotional support, and referrals to mental health service providers via website, email, social media, phone.
• Assist visitors in navigating the site, directing them to relevant information in the course of routine communications.
• Provide personalized service and follow-up to all families and persons in treatment who are referred to providers listed in www.rtor.org’s online Directory of Family-Endorsed Providers, including but not limited to: personalized assistance with referrals and admissions; psychoeducation; care planning and coordination; facilitated communication between providers, families, and persons in treatment; follow-up to monitor satisfaction and outcome of referrals.
• Document and update contacts and communications with service uers in the CRM database (SalesForce).
• Assist the Clinical Services Director in developing a comprehensive online directory of providers, information, and resources on www.rtor.org, including processing of “Family-Endorsed” nominations, production of provider profile pages, and maintaining a list of non-endorsed providers in the region who accept private insurance, Medicare, and Medicaid.
• Conduct regular community outreach activities by email, phone, and virtual and in-person meetings to engage underserved populations in Fairfield County and Connecticut, including BIPOC, LGBTQ youth, and people living in poverty.
• Generate referrals into Laurel House’s direct service programs for DMHAS-qualifying clients and fee-paying non-DMHAS-qualifying individuals.
• Participate as a member of the www.rtor.org and Laurel House, Inc. team in community events and outreach such as Family Seminars, occasional mental health conferences and community meetings (virtual or in person as required). Help to increase local and regional awareness of www.rtor.org and Laurel House.
Knowledge and Skills Required
• Bachelor’s degree in counseling, human services or social work.
• Minimum of 1 year experience in field related to degree.
• Understanding and acceptance of working with BIPOC, LGBTQ and young adults in mental health recovery and their families.
• Proficient at online research, multimedia messaging apps (e.g., Zoom), email, social media, and written communication.
• Knowledge and interest in mental health and related fields, and current best practices.
• Compassionate, resourceful, self-starter, with attention to detail.
• Respect and empathy for people living with mental health conditions and for their families.
Minimum Requirements:
• Customer service orientation, with excellent interpersonal and oral communication skills.
• Able to use SalesForce CRM software (prior knowledge not required).
• Able to work collaboratively with a diverse team of mental health professionals, administrative and support staff, volunteers, program participants, and their families.
• Fluency in English.
• Must successfully pass pre-employment drug screen and background check.
• Must possess a valid driver’s license and have and maintain a safe driving record.
Laurel House, Inc. is a 501 (c) (3) nonprofit organization that helps individuals and families achieve and sustain mental health to lead fulfilling lives in the community. Its core purpose is social inclusion, early intervention, and recovery. Laurel House is an equal opportunity employer, committed to the advancement of racial equity and social justice, and to making mental health services accessible to all. Laurel House is fully compliant with all COVID-19 restrictions for the workplace and for interactions with other employees, clients and visitors.
